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GET TO KNOW US
We are the number 1 professional skincare brand globally and we are passionate about bringing everyone skin confidence. At Dermalogica we are on a mission to change and revolutionise this industry. The way we do this is by our 3 pillars which form our brand DNA. Education, Personalisation, and Human Touch. Do you dream of being part of this industry changing movement? If so, we are looking for inspirational top talent to be part of something special.
KNOW THE ROLE
A Dermalogica Retail Skin Therapist is at the true heart of where these results happen in our stores and counters. Based on the shop floor, you are responsible for encompassing our mission of empowering and educating all our customers to achieve their best skin possible. You will demonstrate an exceptional level of customer service and combine this with a very personalised and educational approach to all the conversations you will have.
- As a Business Account Manager, you will take your customer through a journey, this will include advising, listening, and connecting with them throughout every touch point. We want to Wow our customers with a personalized experience and enable our customers to fall in love with their skin care journey.
- As well as performing our treatments, every service must be set up as a skin care programme comprising both treatment and homecare to achieve goals. You will create a partnership by sharing your treatment plan with your customer, educate and link recommended homecare throughout.
- You will drive retail growth month on month through motivating and supporting the team, thinking outside the box with new inspiring event ideas & exceed all location targets & KPIs.
- You will drive events in store with both on counter activity & masterclasses ensuring all events are fully booked.
- You will be a role model and perform all services regularly to the highest standard. By assisting the District Sales & education Manager & Retail Training Manager with on counter training relating to new innovations, you will ensure that your team have the expertise to help them excel.
- You must feel comfortable working on your own as this a 1 person counter.
- You follow the grooming standards to ensure that you are living and breathing Dermalogica every day.
KNOW WHAT WE’RE LOOKING FOR
- You will already have the education that Dermalogica can then build on and develop further. This will be in the form of an equivalent Level 3 in Beauty Therapy with Facial Electrical. This is an absolute ESSENTIAL, so that we can ensure that the standards of our Retail Skin Therapists are consistent.
- Level 4 Beauty Therapy qualification, which must include Microneedling and Chemical Peels. If you do not hold the Level 4 qualification, then Dermalogica will fund this as part of your development, as it will be a fundamental part of the role. This training is worth £3,200.
- You will ideally have had some experience as a Sales Advisor. Ideally this will be gained from a fast-paced environment within Retail, Beauty or FMCG.
- An outgoing, creative thinker who can create theatre at the counter to really inspire and draw our customers to us.
- Above all else, you will have a passion for skin health like no one has ever seen. You will use this passion to inspire others.
KNOW HOW WE WORK
We Drive Creativity and Innovation: Creativity runs through our veins and fuels everything we do. We are an enterprising team that thinks outside the box to bring new ideas to life and to create unrivalled experiences designed for our customers and our world. Fostering a culture of innovation, we keep ahead of the rest while growing sustainably.
We Go Above and Beyond: As agents of change within our industry we set the standard, always leading, never imitating. We love to go where others haven't and thrive on sharing our knowledge and expertise. We work to surpass expectations, inspiring everyone who comes in contact with our brands.
We Do the Right Thing: We respect our world and everyone we interact with. Acting with decency, honesty and transparency, we strive to ensure that everything we contemplate or do, contributes to a sustainable future. Embracing diversity and inclusivity we build trust among our customers, partners, and communities with each other.
