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We are hiring a Admin Operation Executive to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Job Description
· Maintaining a positive, empathetic, and professional attitude toward customers always.
· Responding promptly to customer inquiries.
· Communicating with customers through various channels.
· Communicating with customers through various channels.
· Acknowledging and resolving customer complaints.
· Knowing our products inside and out so that you can answer questions.
· Processing orders, forms, applications, and requests.
· Keeping records of customer interactions, transactions, comments, and complaints.
· Communicating and coordinating with colleagues as necessary.
Requirements & Qualifications
· Candidate must possess at least a higher secondary and fresh graduate are encouraged to apply.
· Ability to stay calm when customers are stressed or upset.
· Comfortable using computers.
· Experience working with customer support.
· Bahasa Malaysia, English & Indonesia (optional mandarin)
· Below 30 years old
· Able to work independently with minimum supervision.
· Good interpersonal and communication skills.
· Willing to take on new challenges and work in a fast-paced environment.
· Able to start work immediately or within a short notice period will be an added advantage.
Job Types: Full-time, Permanent
Salary: RM2,500.00 - RM3,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Sri Hartamas: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Preferred)
Language:
- English (Preferred)
- Bahasa (Preferred)
License/Certification:
- Driving License (Preferred)
